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FAQ

Answers to Frequently Asked Questions

The purpose of this document is to provide answers to frequently asked questions about the FOODMARK® program and Campus Dining, Inc.

A. WHAT IS FOODMARK®?

  1. FOODMARK® is a confidential clearinghouse for dining service data. It has developed the process, tools, glossary, criteria, relationships and systems to support benchmarking communities in dining services.

B. WHO ARE THE TYPICAL CLIENTS?

  1. Director of Auxiliary Services, Vice President of Finance, Director of Student Affairs and Dining Service Director.

C. WHAT TYPES OF SERVICES WILL YOU COMPARE?

  1. Initially we will start with Board and Retail programs. We believe in taking short secure steps to build the services and community. Then we will add Catering, Conference Centers, Concessions, Convenience Stores and other services as the program develops.

D. CAN WE COMPARE TO OTHER COLLEGES AND UNIVERSITIES?

  1. Yes. That is the goal of the program. Many “sorts” have been added to the data base (student size, geographic, type of institution, affiliation, type of service, etc.) As the community grows the ability to refine the data pool sorting will also grow.

E. HOW IS OUR CONFIDENTIALITY PROTECTED?

  1. We will sign confidentiality agreements with each client. FOODMARK® is based on the American Productivity and Quality Center Code of Conduct and the American Society for Quality business guidelines for data sharing. Only you see your data. The data sharing is provided in aggregate form only.

F. CAN YOU HELP WITH SPECIALIZED REQUESTS AND REPORTS FOR LEADERSHIP?

  1. Yes. That is a goal of the program. Frequently leadership will request special information for trustees or business development. FOODMARK® will assist you in gathering the information and providing you the summary data to support you.

G. WHAT IS MY FINANCIAL GUARANTEE?

  1. If you do not see value in this program at the end of the first year we will return all of your money.

H. WHO IS CAMPUS DINING, INC.

  1. Campus Dining has operated as a “dba” of Corporate Dining, Inc. for 12 years. It was incorporated to develop the research and implement the FOODMARK® program in college and university dining services.

  2. Please visit the web site at www.campusdining.net.

I. WHO IS CORPORATE DINING, INC.

  1. Corporate Dining, Inc. is a project management consulting firm formed in 1986 and the developer of the FOODMARK® program. It conducts over sixty projects per year and supports a dining service benchmarking community of over one hundred US companies.

  2. Please visit the web site at www.corporatedining.com

J. HOW DID YOU BRING FOODMARK® TO COLLEGES AND UNIVERSITIES?

  1. We have conducted over a year of data gathering and product development to launch FOODMARK® in colleges and universities. We visited and interviewed Auxiliary Services, Financial and Dining Services professionals in the field, sampled and prepared data base adaptations, participated in trade shows to conduct surveys, and facilitated focus groups of major colleges and universities. The need has been clearly identified and the FOODMARK® program is ready to launch.

© Campus Dining, Inc. • All Rights Reserved • 529 East Washington Street, Suite 210 • Chagrin Falls, Oh 44022
Phone: 440/247 - 3663 • Fax: 440/247-0272